Customer Application Management Process
Transmission of request
It is possible for our customers to contact with us with various ways; via call center, e-mail and company's website.
All of the customer’s complaints are recorded and assessed freely. The record of the compliment is declared to customer via e-mail or phone in one business day.
Detailed survey and assessment
Complaints are assessed by our customer representatives. Our goal is to convert complaints to customer satisfaction with the first contact. The issues that aren’t solved by the first contact and that are needed to be detailly survey and assessment are managed and finalized by expert groups within limit of authority.
Finalization and response
Solving our customer problems as soon as possible is the first priority of our company. Each complaint is finalized transparently, objectively and customer orientedly according to our complaint administration with maximum care and attention.
In our complaint process, our quality is continuously improved by reviewing. In order to prevent the repetition of complaints, our process is revised continuously. The most common complaints are followed regularly and after the improvements the rates of increase and decrease are assessed. When repetative problems are determined, the main reason should be determined by analyzing and required arrangements are conducted to not repeat it.