Question 1

HOW CAN I MAKE A RESERVATION?

Accepted Answer

You can get a quote online and make a reservation in a few simple steps from the webpage www.budget.com.tr. *
You can make a reservation by calling the Reservation Center at 444 4 722 between 09:00-19:00.
You can ask for quotation and vehicle offers by sending an e-mail to the address rez@budget.com.tr.

Question 2

CAN I MAKE A CHANGE IN MY PREPAID RESERVATION?

Accepted Answer

If you have made a paid reservation via www.budget.com.tr, we regret to inform you that no changes can be made, and would like to remind you that cancellation conditions apply for cancellation and refund procedures.

Question 3

I HAVE MADE A PAID RESERVATION OUTSIDE OF WWW.BUDGET.COM.TR AND I WANT TO MAKE A CHANGE IN MY RESERVATION, WHAT SHOULD I DO?

Accepted Answer

BUDGET acts as a supplier for reservations made outside of www.budget.com.tr. For your requests of change, you need to contact the channel you made the reservation.

Question 4

WHEN CAN I RECEIVE MY INVOICE?

Accepted Answer

Your invoice is sent to the e-mail address you shared at the beginning of the rental period within 3 business days after your rental is over.

Question 5

CAN I RENT A FLEET WITH BUDGET?

Accepted Answer

Yes, you can make long-term rentals from BUDGET. You can benefit from Budget fleet services by forwarding your request to the e-mail address filo@budget.com.tr.

Question 6

WHAT IS SHORT-TERM CORPORATE RENTING?

Accepted Answer

Rentals from 1 day to 11 months are referred to as short-term rentals. We provide advantaged car rental opportunities without commitment to daily and monthly rentals by signing contracts with legal persons and individual companies.

Question 7

CAN I GET INFORMATION ABOUT YOUR RENTAL CAR PRICE POLICY?

Accepted Answer

We have a dynamic and variable price policy depending on the instant demand and density in the requested region.

Question 8

HOW DO I PAY THE AMOUNT FOR TRAFFIC PENALTIES?

Accepted Answer

If the traffic ticket is written for your Turkish ID number, the driver of the vehicle must make the payment.
For traffic fines written for the plate number, the traffic payment is paid with discounts when it is notified to us, and then collected from the credit card of our customers. Also, the service fee for the traffic penalty is collected.

Question 9

THE VEHICLE I RENTED GIVES AN ADBLUE WARNING. WHAT SHOULD I DO?

Accepted Answer

You can refull Adblue from the nearest Avis-Budget office. If you are not close to Avis-Budget offices or it is not possible to go; You can fill Adblue from fuel stations and present your receipt to our offices.

Question 10

CAN I RENT A VEHICLE WITHOUT AN ENTRY STAMP IN MY PASSPORT?

Accepted Answer

No. In order to complete the vehicle rental process, it is mandatory for your passport to include a valid entry stamp to the country.
As the entry stamp serves as official proof of your entry, rental transactions cannot be completed without it in accordance with legal requirements and insurance procedures.

Question 11

WHAT IS ADBLUE? DOES MY VEHICLE HAVE ADBLUE?

Accepted Answer

Adblue is a diesel exhaust fluid used to minimize harmful gases released from diesel vehicles. Our reservations are made through vehicle groups. Therefore, in addition to the brand, model, color and fuel type warranty; We cannot guarantee whether your vehicle has additional AdBlue or not. Whether your vehicle has AdBlue or not will be notified to you when you pick up your vehicle.

Question 12

HOW CAN I SEE TRAFFIC PENALTY DOCUMENTS?

Accepted Answer

As soon as the traffic penalty documents are uploaded to the system, they are sent to the e-mail address you shared during your rental.
You can request your traffic penalty documents from avisbudgetsatisdestek@avisbudgetturkiye.com .
You can request traffic penalty documents by filling out our contact form.

Question 13

WHAT ARE THE ADVANTAGES OF CORPORATE RENTAL?

Accepted Answer

They benefit from annual fixed advantaged prices for daily rentals they can make whenever they wish from all our offices throughout Turkey. In monthly rentals, we offer advantaged car rental opportunities via the current period without commitment. https://www.budget.com.tr/en/corporate-rental

Question 14

IS THERE ANY PAYMENT METHOD OTHER THAN CREDIT CARD FOR RENTALS? CAN I PAY IN CASH?

Accepted Answer

In all rental procedures to be made within BUDGET, a personal credit card is requested with the name of the customer. No payment options can be accepted other than credit card, e.g. cash, debit card, virtual card, supplementary card, bond, etc. The reason for requesting a credit card is for collection in the event of traffic fines, highway transit fees, rental extension requests, damage costs, etc.

Question 15

I HAVE MADE A PAID RESERVATION OUTSIDE OF WWW.BUDGET.COM.TR AND I WANT CANCEL MY RESERVATION, WHAT SHOULD I DO?

Accepted Answer

BUDGET acts as a supplier for reservations made outside of www.budget.com.tr. For your cancellation and refund requests, you need to contact the channel you made the reservation.

Question 16

WHAT ARE THE CANCELLATION AND REFUND CONDITIONS OF PREPAID RESERVATIONS?

Accepted Answer

For prepaid reservations, if the reservation is cancelled 24 hours before the delivery time, rental fee will be refunded by Budget in full.
Following conditions will apply if there is less than 24 hours to the prepaid reservation rental start time.
- 1-day deduction is applied for reservations for 1-3 day(s).
- 2-day deduction is applied for reservations for 4-7 days.
- 20% deduction is applied for reservations of 8 days or more

Question 17

HOW IS RESERVATION APPROVED? MY CONFIRMATION MAIL HAS NOT DELIVERED, WHAT SHOULD I DO?

Accepted Answer

You can access your reservation details from 'View Reservations' for your reservations made from www.budget.com.tr and Reservation Center.
For the confirmation information of the reservations you have made through our Reservation Center, you can also contact with our Reservation center from rez@budget.com.tr or 444 4 722.

Question 18

HOW OLD DO I HAVE TO BE TO RENT A CAR?

Accepted Answer

To rent a car, you must be over the age of 21 and have a B group driver's license for at least 1 year.
If you are over 19 years old and have a driving license for at least 1 year, you can rent with your B group license only by purchasing the young driver package

Question 19

CAN I DEFINITELY RENT THE VEHICLE I MADE RESERVATION FOR?

Accepted Answer

Reservations are made on a group basis and there is no brand/model/color guarantee. If the vehicle in the group where your reservation was made is not available on that date, an upper segment vehicle will be provided with same price.

Question 20

CAN I RECEIVE A REFUND FOR DAYS UNUSED IN THE EVENT OF EARLY DELIVERY OF THE VEHICLE FOR MY PREPAID RESERVATION?

Accepted Answer

In prepaid reservations, the days not used by the customer are not refunded after the car is picked up.

Question 21

WHAT ARE YOUR CAMPAIGNS? CAN CAMPAIGNS BE COMBINED?

Accepted Answer

You can view all of our campaigns and make reservations from the 'Campaigns' tab. Two different campaigns cannot be combined.

Question 22

CAN I RENT WITH SOMEONE ELSE'S CREDIT CARD?

Accepted Answer

Unfortunately, you cannot rent with someone else's credit card. The credit card holder must come to the office with you and be included in the rental contract as an additional driver. Our customer is the person who makes the payment, thus he/she must come to the office with his/her personal credit card and sign the necessary documents. The agreement will be issued on behalf of the owner of the credit card, but a driver's license is also necessary.

Question 23

WHAT IS REQUIRED WHEN FILLING THE CONTRACT?

Accepted Answer

Your driver's license (also passport if you are coming from abroad), your credit card in your name, address and telephone details are written down in the contract by our personnel. Be sure to ask for a copy of your signed rental agreement showing the rental amount and the deposit you paid.

Question 24

WHAT ARE THE ADVANTAGES OF BEING A CORPORATE CUSTOMER?

Accepted Answer

The corporate sales consultant who deals directly with your company is appointed for you. You can contact your corporate sales consultant with 444 numbers or e-mail without wasting time, and you can find answers to your questions mercurially.
Valid at all our Budget offices in Turkey, exclusive to our corporate customers.
- Daily rentals; annual fixed price advantages.
- In monthly rentals, they can benefit from advantageous prices over the current period, without commitment.
Our special prices for our corporate customers are more advantageous than the price offers offered to our individual customers.
By logging in as a corporate user with our 'Corporate Module' system on our website, you will be able to create your reservations at special corporate prices, benefit from rental advantages, review your past rentals and view your invoices easily. Click to login/subscribe to the Corporate Module, Corporate Module.
After the rental is over and the vehicle is returned, your invoice is easily issued directly to your company.

Question 25

I RECEIVED THE COLLECTION SMS, BUT I DID NOT UNDERSTAND WHAT SHOULD I DO.

Accepted Answer

You can request the details by filling our contact form.

Question 26

WHAT SHOULD I DO IN THE EVENT OF AN ACCIDENT?

Accepted Answer

Without changing the position of the vehicle, you must inform the nearest police or gendarmerie station (police report is compulsory) and call BUDGET Contact Center from 444 4 722.

Question 27

HOW IS THE PAYMENT PROCESS FOR RESERVATIONS ABROAD?

Accepted Answer

For reservations abroad, payment transactions are made only with a personal credit card at the office.

Question 28

WHAT HAPPENS IF THE PERSON TO MAKE THE PAYMENT/RENT THE VEHICLE DOES NOT HAVE DRIVER'S LICENSE?

Accepted Answer

A person who does not have a driver's license cannot rent a car. The person who rented the vehicle must have a driver's license and must make the payment himself/herself. If he/she does not have a driver's license, he/she cannot rent a car or cannot rent a car by adding additional drivers.

Question 29

I RENTED WITH THE MILES CAMPAIGN, WHEN WILL MY MILES BE LOADED?

Accepted Answer

The reflection of miles to the account takes between 6-8 weeks after the end of the rental period.

Question 30

WHEN WILL THE REFUND OF MY PREPAID RESERVATION REFLECTED ON MY CREDIT CARD?

Accepted Answer

Your refund will be made automatically if you are entitled to a refund according to the return conditions, immediately after canceling your prepaid reservation on our website. It is reflected on your account within 3-5 business days due to internal communications of the bank. In cases where a foreign credit card is used for rental, the period of reflection of refund to the account is 10-15 business days.

Question 31

CAN I CHANGE MY RESERVATION?

Accepted Answer

If you have made a paid reservation via www.budget.com.tr, we regret to inform you that no changes can be made, and would like to remind you that cancellation conditions apply for cancellation and refund procedures.
For reservations made through an agency, you are required to contact the agency with which the reservation was made from.
For reservations made through our Reservation Center, you need to contact our Reservation Center. You can change your reservation if there are available vehicles

Question 32

CAN I RENT A CAR FOR LONGER THAN 28 DAYS?

Accepted Answer

You can contact our reservation center for detailed information. https://www.budget.com.tr/en/contact

Question 33

CAN I RENT WITH CREDIT CARD POINTS?

Accepted Answer

BUDGET does not allow rental with credit card points.

Question 34

WHY THE BRAND, MODEL AND FUEL TYPE CANNOT BE GUARANTEED WHEN MAKING A RESERVATION?

Accepted Answer

Reservations are created based on vehicle groups and therefore we cannot guarantee the brand, model, color and fuel type. The brand, model, color and fuel type cannot be guaranteed even if the customer requests for guarantee, considering the fact that an accident might happen even after the vehicle returns from car wash or the vehicle might need maintenance before delivery to customer.

Question 35

WHAT SHOULD I DO TO EARN MILES?

Accepted Answer

Reservations must be made with miles campaign. Our customers are required to present their TK numbers at offices.
The miles number of the customer must be entered in full and correctly.
There is no entitlement for miles for rentals made with promotional or discounted prices.

Question 36

I DO NOT HAVE A PERSONAL CREDIT CARD, CAN I RENT A CAR?

Accepted Answer

The payment method for the deposit is only personal credit card, and there is no cash payment or debit card option. You can only rent a car as an additional driver to a different user who fulfills all rental conditions. The credit card must indicate the name and surname of the person who will conduct the rental.

Question 37

DOES BUDGET PROVIDE REPLACEMENT VEHICLES DURING MAINTENANCE OF THE VEHICLE?

Accepted Answer

In the event of maintenance or damage to the vehicle, BUDGET offers another equivalent/higher group vehicle as soon as possible.

Question 38

WHO CAN BENEFIT FROM CORPORATE RENTAL?

Accepted Answer

All legal entities that are domestic taxpayers can benefit from corporate advantages.

Question 39

WHAT ARE THE TYPES OF CONTRACTS? / WHAT ARE THE PAYMENT METHODS?

Accepted Answer

You can make your payments by credit card or Directly Debit System (DSS). Apart from these, transactions cannot be made with a different payment method.

Payment by Credit Card

Since our vehicles are rented on behalf of a real person, the responsibility belongs to the person using the vehicle. For this reason, payments are made only by physical credit card on which the name, surname and card number of the host drive to be hired are written.
Debit, virtual credit cards, debit cards cannot be used.
Company credit cards that do not have the host drive's name on them are invalid for legal reasons.
We make a car rental evaluation analysis based on Findeks data. By age, driver's license age and system; An algorithm works based on the financial criteria taken over Findeks. In this way, we will be able to determine the vehicle groups that you can rent with our system, which is integrated with the Findeks application of the Kredi Kayıt Bürosu. In addition, you can perform Car Rental Evaluation Analysis in daily car rentals via the Corporate Module, and you can easily see the car groups you can rent without going to the office.
For daily rentals: Deposit fees are collected from your card according to the determined vehicle group. At the end of the rental, HGS, traffic fines, missing fuel, etc. it is refunded to your card after deduction from the deposit amount.
For monthly rentals: 50% of the one-month rental price is charged to your card as a deposit. At the end of the 30-day period, HGS tolls are deducted from your deposit. The deposit amount, which is half of the agreement amount determined in the first stage, is collected from your card again and completed.

Payment with DDS (Direct Debit System)

For DDS payment method, your company must open an account in the name of Otokoç Otomotiv through the bank it works with (Halk Bank, Vakıfbank, TEB, İşbank, Garanti Bank, Finansbank, ING or YKB). The DDS limits to be requested may vary according to the rental amounts. At the end of the 30-day period for monthly rentals, your DBS limit is withdrawn after the invoice is issued.
The usable limit of your DDS account that you have completed must be kept up-to-date and equal to the defined limit.
The relevant amount is withdrawn from the DDS account within 15 days after the invoice is issued for the rental.
Findeks query is not required for renting a car.
No separate deposit fee will be charged.
Apart from your monthly rental, when you want to make a daily rental through your company, you can easily get service by using your DDS limit.

Question 40

DO YOU HAVE FAST TRANSIT SYSTEM (HGS) ON YOUR VEHICLES? HOW IS THE FEE PAID?

Accepted Answer

All our vehicles have Fast Transit System (HGS). When your rental period is over, your HGS usage information is received from Highways Directorate and collected from your credit card used during the rental. There are cases where there is a late collection due the Highways Directorate. In case of transiting from Automatic Transit System (OGS) tolls with our HGS installed vehicles, illegal passage occurs and it is reflected on the customer's credit card.

Question 41

CAN I RENT WITH A CREDIT CARD THAT HAS NO NAME ON IT?

Accepted Answer

If there is no name and surname information on the credit card, absolutely no.

Question 42

I HAVE RENTED WITH MILES CAMPAIGN, 8 WEEKS PASSED, BUT MY MIELS ARE NOT LOADED. WHAT SHOULD I DO?

Accepted Answer

You can request for miles by filling our contact form.

Question 43

CAN I RENT MULTIPLE VEHICLES?

Accepted Answer

You can only rent one vehicle at once. This does not mean that you cannot make another reservation. You can make a separate reservation for a different date.

Question 44

IN THE EVENT OF AN ACCIDENT, DO YOU CHARGE A FEE FOR THE DAYS THE VEHICLE IS IN SERVICE?

Accepted Answer

No, we do not. However, the vehicle must not be used under the influence of alcohol/drugs or exceeding legal speed limits. Otherwise, the person driving the vehicle is held responsible for all damage. In the event of an accident, without changing the location of the vehicle, the nearest police or gendarmerie station should be contacted and reports should be obtained for accident, theft and alcohol detection. Otherwise, all guarantees purchased will be deemed invalid and any damage incurred is paid by the customer, including the material and moral damages incurred by third parties.

Question 45

DO YOU PROVIDE A REPLACEMENT VEHICLE IN THE EVENT OF AN ACCIDENT?

Accepted Answer

You can call the BUDGET contact center at 444 4 722.

Question 46

CAN I CHANGE THE RENTAL PERIOD AFTER I PICK UP THE VEHICLE I RENTED?

Accepted Answer

Of course, you can extend your daily rentals or return earlier. Our rental period is 24 hours, therefore if you return the vehicle on the same day, you will be charged for 1 day. For earlier returns, the price corresponding to the number of days used in the price table will be applicable. However, we would like to remind you that the reservation amount will not be refunded for paid reservations. Monthly reservations are calculated according to the daily price table when you request it to be converted daily rentals. Monthly price is not applicable.

Question 47

IF I DO NOT FULLY MEET CAMPAIGN REQUIREMENTS AT THE TIME OF RESERVATION AND VEHICLE PICK UP, CAN I BENEFIT FROM THE DISCOUNT AND/OR POINTS LATER?

Accepted Answer

It is not possible to change the rental contents after the reservation is made or the vehicle is picked up. No discount can be made for the vehicle that has been picked, or points cannot be earned later if it is included in the campaign.

Question 48

WILL MY DEPOSIT FEE BE REFUNDED?

Accepted Answer

At the end of the rental period, the amount collected as a deposit will be returned to the same card after fees which are not included in the reservation such as additional services, deficient fuel, damages, etc. are deduced. Deposit refunds are reflected on your account within 3-5 business days after the return procedure due to internal communications of the bank. In cases where a foreign credit card is used for rental, the period of reflection of refund to the account is 10-15 business days. Among foreign credit cards, only American Express, Master and Visa cards can be used for payment. Vehicles are delivered to the customer with a full fuel tank. For vehicles returned with missing or empty tank fuel, the fuel difference will be charged together with the service fee.

Question 49

CAN I CHOOSE THE COLOR OF THE CAR? WHAT DOES 'OR SIMILAR' MEAN?

Accepted Answer

Our reservations are confirmed on a group basis and brand, color, model, fuel type guarantee cannot be provided for the vehicles in the groups.

Question 50

WHICH BANKS DO WE WORK WITH IN THE DDS CONTRACT?

Accepted Answer

Yapı ve Kredi Bankası, Akbank, Finansbank, Garanti, Halkbank, INGBank, İşbank, TEB, Vakıfbank, Ziraat Bank.

Question 51

WHAT DOCUMENTS SHOULD WE SEND WHEN MAKING A CORPORATE APPLICATION?

Accepted Answer

For legal entities;
- Tax Certificate
- Registry Journal
- Signature Circular
- Certificate of Activity (can also be a copy of the chamber registry or a certificate of registry)

For sole proprietorships
- Signature Statement
- Tax Certificate is required.

Question 52

I AM NOT SATISFIED WITH THE VEHICLE I RENTED, CAN I CHANGE IT?

Accepted Answer

If there is a technical problem in the vehicle you rented, we kindly request you to contact our Full Support Line. Apart from that, you can contact our office and change the vehicle if the vehicle group is suitable.

Question 53

IS THERE AN OPTION WHERE YOU DO NOT CHARGE DEPOSIT AMOUNT?

Accepted Answer

Deposit amount is charged for each reservation. This amount varies according to vehicle segment.

Question 54

WHEN DOES THE LOADING TAKES PLACE IN POINTS CAMPAIGNS?

Accepted Answer

Points are loaded when the vehicle is returned to our office and the invoice is issued.

Question 55

CAN I LATER ADD AN ADDITIONAL DRIVER TO THE VEHICLE I RENTED?

Accepted Answer

At the beginning of the rental period, the person who will be an additional driver must be included in the rental together with the additional driver's licenses requested at the office, with the payment of the additional driver fee.
In order for the person(s) other than the customer to use the vehicle, the driver license details of the additional driver(s) must be displayed on the lease contract. If otherwise is determined and/or an accident happens, all assurances will be deemed invalid, and the customer as well as the driver will be responsible jointly and individually.

Question 56

THE VEHICLE ISSUES MAINTENANCE WARNING, DO I NEED TO TAKE IT TO MAINTENANCE?

Accepted Answer

444 4 722 You can get detailed information by calling this number and dialing 2 to reach the full support line.

Question 57

HOW MUCH DO I PAY IF I RESERVED MY VEHICLE TO BE USED FOR LESS THAN 24 HOURS?

Accepted Answer

1-day fee is charged for rentals up to 24 hours.

Question 58

IS PREPAYMENT REQUIRED FOR COLLABORATION CAMPAIGNS?

Accepted Answer

Prepayment is not required for collaboration campaigns. You can make your reservation with discounted price and make the payment at the office without prepayment.

Question 59

FOR HOW LONG AN OPTION IS APPLIED FOR VEHICLE RETURNS?

Accepted Answer

A 59-minute option is applied.
1/3 of the rental price stated in the contract for each hour for delays of up to 3 hours, and 1-day rental price for delays exceeding 3 hours will be charged.

Question 60

WHAT SHOULD I DO IF I ENCOUNTER ANY PROBLEM WITH THE WEBSITE OR MOBILE APPLICATION?

Accepted Answer

You can contact us by filling out the contact form via the link https://www.budget.com.tr/contact

Question 61

CAN WE USE A COMPANY CREDIT CARD FOR CORPORATE RENTAL WITH A CREDIT CARD?

Accepted Answer

Since our vehicles are rented on behalf of a real person, the responsibility belongs to the person using the vehicle. For this reason, payments are made only by physical credit card on which the name, surname and card number of the actual driver to be hired are written.

Company credit cards that do not have the actual driver's name on them are invalid for legal reasons.

Question 62

WHAT IS ADDITIONAL ASSURANCE? HOW CAN I GET?

Accepted Answer

Click for detailed information on additional assurances.

Question 63

HOW CAN I REQUEST OR ACCESS MY INVOICE IF MY INVOICE IS NOT DELIVERED?

Accepted Answer

<ul>
	<li>You can access, print and save your invoices from our 'View Invoices' page.</li>
	<li>You can request your invoice from <u><a href="mailto:kiralamabilgi@avisbudgetturkiye.com">kiralamabilgi@avisbudgetturkiye.com</a></u>.</li>
	<li>You can request an invoice by filling out our contact form.</li>
</ul>

Question 64

CAN THE CODE TO FULFILL THE CAMPAIGN CONDITIONS BELONG TO SOMEONE ELSE?

Accepted Answer

The main driver herself/himself must fulfill all the requirements of campaign conditions.

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